HOA Management| Homeowner Association FAQ

  • Can I contact a HOA board member directly?

    Unfortunately due to privacy laws we cannot provide contact information on any member of the community without prior written permission. In the mean time, you are free to send any questions or concerns to AssociationManager@AshokaLion.com,  and we will forward it to the Board on your behalf.

  • What do I need to sell my home in the HOA?

    Congratulations, selling or buying a home is always an exciting and busy project. 


  • What are the payment options available to HOA members?

    Homeowners can pay online via E-Check (ACH) or CC.  For homeowners who do not use traditional banking, we have options to pay at the payments departments in their local CVS or Ace Check Cashing. 


    What options are available to Pay Our HOA Dues?

  • How secure are the online payment options?

    Ashoka Lion utilizes highly respected and innovated software leaders like Appfolio to help us  handle processing and handling our communities needs. 


    These vendors build extensive security protocols and audits to reduce risk of security breach.  However, it should be noted that all payments do have risk like mailing payments ,etc. 


    Here is a statement by Appfolio regarding their security protocols.


  • How long does it take to handle repairs?

    Repairs are usually broken down for a HOA and prioritized as emergency repairs for the association or nonemergency repairs for the community. 


    • Emergency requests are handled as soon as possible. To facilitate this kind of rapid response, Ashoka Lion employs after hour answering services to route calls to staff.
    • Nonemergency repairs have a variable time-frame as in many cases our property managers are working on getting estimates for the Board to review and approve.


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