Houston Multifamily Property Management

Houston Multifamily Property Management Overview

Marketing Vacant Properties
Ashoka Lion is a registered real estate brokerage with the State of Texas. Therefore, our property management company can market smaller properties on the MLS for smaller multifamily properties. In addition, our apartment property management teams will help coordinate signage for multifamily property, and our property management marketing teams will work on establishing a marketing and syndication to other rental sites like Zumper, Apartment.com, Facebook Marketplace, Youtube, and more.

Houston Properties Available For Rent List Item 1
Screening for Tenants
Ashoka Lion rental property managers screen for quality tenants through a thorough vetting process. While we admit that no screening is fool proof, our Houston property managers make every effort to weed out tenants who will not pay the rent or take care of the property. Our tenant screening process that our apartment property managers in Houston utilizes include:
- Presceening prospects who inquire about our home prior to showing the unit.
- Setting showings for our listings at the multifamily reports
- Requiring a thorough written application the provides tenants with our leasing criteria and expectation of the community
- Confirming current employer
- Verifying with current and past landlords
- Reviewing all documentation provided by tenant to match them to the screening reports
- Running screening reports that provide credit, national criminal, landlord disputes from a landlord database, judgements or evictions, and credit report
View our Tenant Screening Process List Item 2
Repair Coordination
Our Houston multifamily property management team has a maintenance line that is manned by our property managers 24-7 for emergency repairs. Our Houston apartment property management team uses VOIP technology to route calls to our managers and customer support agents. Our property management support team also monitor the system on the night shift for emergency repair calls that may arise.

In addition, our Houston multifamily property managers have outlined to our tenants what our expectations of what our Houston property managers consider to be emergencies.

Ashoka Lion has create a maintenance library of common issues that may affect the home or apartment units that our tenants in Houston and Dallas handle.

Our multifamily property managers alert owners of repair request and items that are below the operational limits set. However, these items can be handled in the case of a emergency at the property that our property managers in Houston determine to put the property, the community, or the lives of others at risk.

Maintenance Care Library List Item 3
Tenant Compliance
To help insure that tenants are aware of expectations for our apartment management company in Houston, our property managers work to keep tenants aware of the obligations and expectations of being a tenant.

Our Houston multifamily property managers have a thorough on boarding for new tenants that includes a online orientation that is recorded for quality review and assurance purposes.

In addition, our Houston office provide a tenant guide with our lease packet with policy and expectations of how tenants should handle certain procedures.

In addition, our Houston multifamily property management team will work to insure tenants keep up with their responsibility to the property including keeping their renters insurance in good standing.

Tenant Hub area including tenant compliance List Item 4

Ashoka Lion Houston Property Management Team

Ashoka Lion Dallas Property Management Team

Ashoka Lion is a registered brokerage with the Texas Real Estate Commission

Choosing a new property manager?

Key Questions for a Landlord to consider when choosing property management?

First and foremost, when a landlord is deciding on a property manager; real estate owners need to evaluate why they need a property management firm in the first place. For example:

Do you have a active career or family obligation that limits how much time you can invest in handling day to day issues ?
Do you struggle to keep track of the numbers and bookkeeping for rents and expense that arise in the year?
Do you want to avoid chasing tenants down for money?
Do you want to avoid coordinating repairs with tenants on holidays or weekends?
Do you want to avoid handling move in and move out inspections?
Do you want to avoid handling tax compliance issues like sending 1099's to vendors?
Do you want to avoid navigating changes to local laws and issues regarding landlord and tenant?
Do you want to avoid showing the home when it is vacant?
Do you want to have a solid, experienced team screen rental applicants?

What do my answers tell me about my need for property management ?

If you answered, "Yes" to all these questions, then you are ready to have a property manager.

If you are answering "Yes" to some of these of these questions, then we should understand what your concerns are with a free property management services consultation.

If you answered "No" to all these questions, then you may not want to engage a property manager.

High level summary of property management services by rental property cycle or processes

Ashoka Lion acting as a property manager is representing the landlord as an agent of the landlord. Our property management services handle everything in the life cycle of your rental property. Your monthly property management fee is paying to have this team on retainer and ready to handle these various services if the need arises.

Cycle of Rental Property	Service 1	Service 2	Service 3	Service 4
Vacant Home	Rental Analysis	Marketing Of Home	Fielding Calls	Coordinate Showing
Preparing Lease	Screen Applicants	Prepare Lease	Tenant Orientation	Collect Move In Funds
Move In	Move In Inspection	Owner Shared Report	Tenant Shared Report
Tenant Point Of Contact	Rent Collection	Repair Coordination	Renewal
Move Out	Receive Notice	Move Out Inspection	Itemize Deductions	Coordinate Security Deposit Refund if any
Bookkeeping	Rent Recording	Expense Recording	Monthly Reporting Package	Tax Compliance (1099)
Collections	Rent Reminder	Quit or Pay Notice	Filing Hearing	Coordinate Eviction
Administrative Services	Online Portals	Scans of Invoices	E-Deposits of Funds	Copies of Lease Documents

Meet the Ashoka Lion Team

Services that we provide

Property Management Client Benefit Programs
- Financing for landlord major repairs
- Landlord Insurance Program for Ashoka Lion property management clients.
- Property Tax Dispute Program with fees lower than other property tax dispute program (35% of tax savings versus 50% at many other consultants for our property management clients
Rental Property Vacant Property Marketing
Our Houston property management teams vacant property marketing efforts include:
- Market on the local MLS- our Houston property management teams put the home on the local MLS where it syndicates to several sites
- Market on Ashoka Lion website: In addition, our property management team also markets our properties available for rent on our website, and our listing syndicates to several rental classified sites.
- Market listing on Social Media: In addition to placing rental listing on the MLS, our Houston property management marketing team will post on social media sites like the Ashoka Lion Facebook page. We also market on Facebook marketplace our rental lsiting.
- Direct Marketing to Active Real Estat Agents who do leasing: Our Houston proprrty management team also host a Facebook group for Houston real estate agents who lease homes to promote our rental listing to real estate agents who work in the leasing area of real estate.
Our Houston multifamily managers understand that our owners expect our Houston rental property management division to help owners find quality tenants and keep the occupancy up for the owner.
Tenant Screening

Since 2006, Ashoka Lion has screened tenants for our vacant properties. Over time, our property management teams have realized the need for a strong tenant screening program. Our screening efforts grow and evolves over time as there are increasing incidences of fraudulent applications across the industry and that our Houston property managers have received over the years. Our Houston property management firm has built a screening program that has 20 steps, and our tenant screening programs goes beyond just running screening reports.

Our 20 step tenant screening efforts include:

1) Request copies of 2 months paycheck stubs
2) Request copy of current lease
3) Request copy of a identification
4) Compare address on identification to application
5) Compare address on paycheck stubs to address provided in the application
6) Compare address provided by tenant on application to last reported address on credit reports
7) Compare landlord contact information to lease
8) Verify ownership information for private landlords or contact information for apartment complexes
9) Compare Landlord Contact informaton on application to lease if provided
10) Search public records for criminal, aliases, liens or judgements
11) Verify Current Employment by Contacting Employer
12) Verify Current landlord and prior landlord
by doing landlord information verification
13) Scan Credit Reports for deliquency related to prior utility bills and prior residences
14) Review if tenant's prior landlords reported payment disputes
15) Review eviction reports obtained from our property management software
16) Review Criminal reports from screening reports obtained from our property management software
17) Google current employer to confirm address, business name, and other information are accurate and not fraudulently being submitted
18) Verify deposits for self employed, direct deposits for employees by using a bank deposit verification program
19) Manually verify income equals 3x rent as take home pay, check for inaccuracies on submitted paycheck stubs
20) Compare ID address to paycheck stubs, application, and credit reported addresses to determine if there is any discrepencies for resident history
Tenant Compliance Programs
Ashoka Lion Houston has developed a robust tenant compliance program to help weed out tenants who may not take care of the property and also insure with our current tenants that they work to protecting the home. Our property management company in Houston has developed several programs for our multifamily tenants that includes:
- Tenant must maintain renters insurance : our property management team follow up with tenants to get updated insurance forms.
- DIY Maintenance Library to encourage tenants to handle minor repairs..
Repair and Maintenance Coordination

Our multifamily property management team will handle coordinating repairs with vendors to help owners avoid tenant calls on weekends or holiday. Our voice of IP systems are routed to multiple members of our team in Houston to insure a emergency call is routed to a Houston property management team member to handle the call.
Collection Programs

Our Standard Collection Policy: Tenants are required to pay the rent on the 1st. However, tenants do face difficult times then we have to work with tenants to make payments. This includes text and email.

Tenant on-time rental payments are being reported to the credit bureaus: Our property management company is reporting tenant on time rental payments to the credit bureaus to encourage tenants to make their payments on time to help build credit. Our property management team believes our tenant credit builder will provide positive reinforcement to encourage ont time payments.

Tenant installment payment loan provider: Tenants can on months where there payment not come in on th 3rd to avoid late payments take an installment loan from a provider to pay rent that are multifamily team is partnering with (Get Flex). Landlords get paid on the 3rd, but tenants are given flexible terms to repay the provider. It saves tenants from late fees and collection calls.

Collection Effort Post Eviction: If a tenant fails to pay and is evicted, then we have collection firm that will pursue collections. If they collect, then they take a percentage of collection.
Bookkeeping and Reporting Packages

Ashoka Lion's property management teams in Houston and Dallas have built excellent bookkeeping and reporting tools for owners.

1) Tax compliance for 1099 : Our property management company will provide 1099 for vendors who services the properties. and our property management team provides a 1099 misc for owner for gross rents collected as per IRS reporting requirements. .
2) Monthly Reporting Package: Our property managers provide monthly reporting packages with copies of invoices attached to the monthly reports for landlords to review every month.
3) Monthly Financial Reporting Analysis: Our property management staff will review the reports to discuss your account and review things that happened that month or are pending.
4) Periodic Reporting from Property Managers: Our Houston property managers to consolidate communication will send a report to owner usually every 2 weeks (on a weekly basis if possible) to discuss key issues. and recap pending items.
Inspection Programs
Our Houston property management team perform various property inspections or review and our property managers can share those reports with landlords:
- move in property assessment
- move out property assessment
- Vacant property visits every 2 weeks
Tenant Move In Process
Our Multifamily Property Management company in Houston performs a very thorough tenant move in process:
- Tenant provide proof of utilties turned on
- Tenants provide proof of renters insurance
- Properties are rekeyed to meet Texas property code requirement
- Move In Photo assessment reports of property condition are taken
- Tenants are required to do a orientation prior to move in where our managers go over the lease and basic information regarding expectations.
Tenant Compliance & Incentive Program
Our property management company in Houston works hard to retain good tenants. To help encourage tenants to stay at properties, our property managers have developed a extensive series of benefits for our current tenant who reside at Ashoka Lion properties:
- Online Payment Platform with free ACH
- Tenant property management app available for IOS or Android to help report issues and keep copies of lease and other documents
- Easy to obtain renter's insurance with Roost Insurance from their resident portal
- Tenant Credit Builder program for tenants to pay rent on time (enrollment and additional fees do apply)
- Tenant Installment Loan for Rent: Tenants can avoid late fees for a monthly fee of $20 and sign up to have their rent paid by a installment loan provider on the 3rd to our property management team and they can avoid late fees and collection efforts with flexible payment terms from the provider.
- Contactless Move In and Repair Coordination: Tenants who are moving in after 2020 were allowed to use a lockbox. This would give tenant freedom to move in at their convenience and if a repair happens they can use the lockbox to coordinate with vendors.
- Free Tenant Utility Concierge: Tenants are provided a utility concierge to help turn on utilities and other services for free by our firm to make their move in process smoother.
Tenant Renewal Program

Ashoka Lion property management diligently works to have tenants sign renewals. The idea being it creates a sense of predictability. In addition, the stability for tenants and owners gives tenants chance to update their renters insurance, self guided inspection, maintenance requirement reviews, etc.

Our goal is to renew our commitment to our owners to have high quality tenants for their homes.

Update: During this uncertain period during COVID 19, our Houston property managers have suspended lease renewal but we are currently evaluating to renewing tenants who are compliant and have solid rental history in 2021. For other tenants we will encourage tenants to keep up with tenant compliance and avoid month to month rate increase. Our multifamily property management firm has decided with the uncertain economic times and legal difficulties of removing tenants during the COVID 19 pandemic that to protect our landlords that we will be extending our renewals on a limited basis and we will fully reevaluating the policy on June 30, 2021, which is the current date for when the moratorium is set to expire.
Tenant Move Out Process
Tenants who move out of our homes will be instructed in advance of the things that need to be done to successfully have their security deposit returned. Our Houston property managers have detailed tenant move out process aimed at making the process smoother for our tenants, property managers, and our landlords.
- Proper Notice will be required
- Forwarding Address will need to be required
- Compare move in and any other assessments in advance to compare to the move out inspection.
- Tenant will surrender key with our contactless key return policy.
- A thorough photo assessment of the property will be done that involves 60 to 150 pictures per report.
- Property managers will review inspections deduct damages from the security deposit.
- Deposit will be refunded if damages are below the cost of repair or were within our expectations of "normal wear and tear"