Tenant Installment Plan for Rent Payment

The Property Management Installment Plan provider covers rent from the 1st to the 3rd of each month. As long as a tenant is signed up by the

3rd, the installment plan provider can cover that month of rent for them. If a resident signs up after the 3rd, they will be enrolled for the following month.

Our installment plan provider (Flex) charges a flat monthly membership fee of $19.99. There are never any late fees, hidden fees, or penalties associated with the program. 

Tenants can contact customer support directly from within the app or by sending an email to

help@getflex.com. The property management company is not managing the program, but simply is working with the provider to bring this program to our tenants. 

• The tenant must have no outstanding rent balance owed to the property management company (so get enrolled early before becoming late)

• The tenant must have a minimum credit score of 550

• The tenant must be able to link a bank account that has a history of deposits

• The tenant must link our  property management tenant portal to their Flex account

During the application process, the installment plan provider (Flex) runs a soft credit check on the tenant which does not affect their credit score.

No, all banking information provided by a resident is run through our partner Plaid, a Visa backed

company. This is to ensure the security of personal information and so that Flex can debit resident accounts on their selected dates.

As the installment provider does not directly handle the bank account information, if a tenant's bank does not work with the Plaid System; then they will not be able to use the installment program. 

Flex, the installment lender, handles all paybacks and write-offs internally, never coming back to the property owner or property management company for repayment, however tenants can be put on payment plans in order to help them get back on track. Once the resident has zeroed out their balance, they will be eligible to be back on Flex.

A tenant can reach out to the installment loan provider by contacting the Flex support team at help@getflex.com to have tenant account 

deactivated at any time. If they want reactivate their account at any point in the future, they can

contact our support team.